1. MONEY-BACK GUARANTEE RULES
In addition to refund rights available under applicable laws, if you made a purchase directly on our website and the money-back option was presented to you during the checkout, you are eligible to receive a voluntary refund provided that you contact us via email customer.care@lumi.place within 30 days after your initial purchase and before the end of your first subscription period and provide reasons and evidence for refund other than personal or financial ones (for instance, the content was defective or completely inaccurate, etc.) as explained below.
Once your contact us, we will review your application and notify you (by email) whether your application is approved.
2. IMPORTANT STATEMENT
Please note that only fulfillment of all the above requirements allows you to receive a complete voluntary refund under “Money-back guarantee”. For the sake of clarity, this “Money-back guarantee” does not apply to the following cases:
Personal reasons (you don’t like the product, it did not meet your expectations, etc.);
Financial reasons (you did not expect that you will be charged, that the trial will be converted into the subscription, that the subscription will automatically renew, or that the services are paid, etc.).
Please note that you may still cancel your subscription without a voluntary refund by contacting us via email customer.care@lumi.place. For more details, please refer to Subscription Terms.
3. GENERAL REFUND RULES
Generally, if you do not meet the conditions set out above, the fees you have paid are refundable under conditions stated in the Money Back policy.
Note for the EU residents: If you are an EU resident, you have the right to withdraw from the agreement for purchase of digital content without charge and without giving any reason within fourteen (14) days from the date of such agreement conclusion. The withdrawal right does not apply if the performance of the agreement has begun with your prior express consent and your acknowledgment that you thereby lose your right of withdrawal. YOU HEREBY EXPRESSLY CONSENT TO THE IMMEDIATE PERFORMANCE OF THE AGREEMENT AND ACKNOWLEDGE THAT YOU WILL LOSE YOUR RIGHT OF WITHDRAWAL FROM THE AGREEMENT ONCE OUR SERVERS VALIDATE YOUR PURCHASE AND THE APPLICABLE PURCHASE IS SUCCESSFULLY DELIVERED TO YOU. Therefore, you will not be eligible for a refund, unless the digital content is defective.
Last Updated: August 18, 2022